Volunteer opportunities and commitments
Ushers- VIP (3-4 per event)
Volunteer ushers will be looking at tickets and walking patrons to the correct table. This area is accessible only to VIP table ticket holders and patrons with VIP passes.
Usher- Premium Reserved & Reserved (5-6 per event)
Volunteer ushers will be looking at tickets and directing patrons to the correct seating area. Please be aware of the seating chart and send patrons down the pathway closest to their actual seats. Assist in keeping aisles and walkways clear of standers.
Greeters- (2 per event)
Greeters will be assigned a location to greet and direct incoming guests to their desired locations (e.g. restrooms, concessions, seating area and box office) and answer any questions.
Floater- (2-3 per event)
Floaters remain outside of the box office at gates opening to assist in directing the flow of incoming patrons to the ticketing area. After the majority of the line subsides they are to go in to the venue and give breaks to the volunteers in their assigned areas.
Certified lead- (3 per event)
Leads are assigned a specific area and number of volunteers. They are responsible for training new volunteers in their area, dealing with seating and/or guest issues, and relaying necessary information to the Front of House Manager/ Volunteer Coordinator.
Volunteer Coordinator- (1 per event)
The Volunteer Coordinator (VC) is responsible for checking in incoming volunteers and directing new volunteers to the appropriate areas. The VC also sets up schedules, sends reminders and other important volunteer information; they are responsible for the general upkeep of volunteers.
Security- (3 per event)
While we will primarily be using off-duty officers as security, there may be opportunities to use volunteers as well. Security is responsible for keeping people out and away from stage area, especially entrances to back stage and on stage. They need to monitor the area they are assigned to, making sure people are having a good time but still making sure it doesn’t get out of hand.
Merchandise Sales- (2 per event)
Volunteers will be assigned to booths to sell t-shirts, coozies, hats and other merchandise. You will answer any questions and give news about upcoming events.
Ticket takers- (7 per event)
Ticket takers will be stationed at the entrances of the Amphitheatre. You will be the first people our guests will see so it is important to always have a smile on your face as you scan their tickets.
Guest Services- (1 per event)
There to provide excellent customer service and to answer any questions patrons may have. This volunteer will be based out of our Guest Services window located inside the pavilion entrance. Guest Services will also serve as lost and found and home to our volunteer hospitality area.